Frequently Asked Questions

Often asked questions:

• My pram is under warranty and needs fixing. Should I contact you?
  
  Please contact your retailer first. They will work out whether the pram needs to be sent to us for repair.


• My pram is out of warranty and needs fixing. What do I do?
  
  Contact us to see if spares are available for your item and it is possible to repair it. Please include as much detail as you can (for example include make, model, date of manufacture, description of colour/fabric pattern or a photo etc) to help us with your query. Then we can arrange to have your pram couriered to us.


• I am having trouble with my child's car seat. Can you help?
  
  Yes, contact us and we can dicuss your needs. Graham is an authorised children's car seat fitter.


• Do I have to make an appointment?
  
  It's best if you contact us first to work out the nature of the fault. Then we can make arrangements from there.

 Authorised Repair Agent for Britax Childcare Products

 Authorised Service Agent for Redsbaby

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